Shelter Manager

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General Description: Responsible for ensuring quality day-to-day shelter operations per Phoebe’s Home Policies and Procedures, answering 24/7 hotline, and ensuring safety of clients who reside at Phoebe’s Home.

Education requirements: Required: At least 2 years college in an applicable field with related work experience, 4-year college degree preferred. 

Qualifications:

• Knowledge of domestic violence dynamics/theory.

• Ability to be a team player.

• Ability to respond in a constructive and supportive manner to clients in a crisis situation.

• Sensitive to various cultural, ethnic/social backgrounds, values, attitudes and languages.

• Possess communication skills, conflict resolution skills, and problem-solving skills.

• Ability to follow chain of command.

• Ability to communicate with all TCM staff, contractors, and clients in a manner that promotes a welcoming and professional environment that represents TCM values.

Compensation: Negotiable + fringe: occupational liability insurance; social security; annual sick and holiday leave; life and health insurance plan (when eligible); 401(k) (when eligible).

Hours: Full time position, 40 hour work week minimum; on call as needed. Regular hours generally include 7:00 am-4:00 pm with a 1 hour lunch break between the hours of 11:30am-1:30pm.

Serves as On-Call Staff responding to after-hour emergencies, unanticipated open shifts, hospital accompaniment, and providing emergency transportation on a rotating basis with other On-Call Staff.

This includes working TCM scheduled holidays if not able to secure shelter coverage. Per TCM Policy:

• It is not always feasible to grant holidays at the scheduled time to employees assigned shifts of an "around-the-clock" operation.

• A regular Non-Exempt employee who is required to work on a paid holiday will be paid for both holiday hours and regular hours worked that day.

FLSA: Non-exempt.

Duties:

• Answer 24-hour hotline and fill out respective forms according to policy.

• Read pass-on book daily from shifts worked by other Shelter Monitors and document all important events per policy.

• Oversee maintenance of shelter, shelter equipment, and vehicles. Inspect shelter daily, fill out maintenance requests, email completed request forms to Residential Coordinator with subject line: “Maintenance Request (Date)”. Maintenance requests will then be processed by Data Input Manager.

  • Perform follow-up to ensure satisfactory completion of request.

• Maintain inventory of furniture, paper goods, hygiene items, baby care items, first aid supplies, office supplies, and groceries. Ordering items as necessary with approval from the Residential Coordinator, to ensure shelter does not run out of necessary supplies.

• Provide Client transportation, both in and out of county.

• Participate as a Transition Team member with Client Advocate and Residential Coordinator to ensure early discharge decisions of clients are conducted in accordance with grant requirements.

• Schedule and oversee monthly fire drills - rotating shifts monthly; email copy to Residential Coordinator by the 2nd working day of the month.

• Produce monthly reports and send to Residential Coordinator by 2nd working day of the month.

  • Monthly reports include: meal chart, fire drills, and vehicle maintenance report, Health and Safety Report.

• Investigate & report results to Residential Coordinator of any client allegations of misconduct by Shelter Monitors.

• Attend Phoebe’s Home staff meetings, as called.

• Complete job duties as per Shelter Manager’s checklist every shift; at the end of shift acknowledge completion of each task by initialing next to each line item and signing at bottom of checklist. Transmit to Residential Coordinator at end of shift.

• Communicate important incidents involving residents to the Residential Coordinator.

• Maintain confidentiality regarding any client, TCM staff, TCM board member, volunteer, or contractor involved in Twin City Mission Programs.

  • This includes discussing any client information with anyone not involved in a client’s direct care.

• Compliance with all MOUs and TCM Policies and Procedures, to include timely and accurate submission of paperwork.

• Other duties as assigned by Residential Coordinator.